FAQS

To add a new beneficiary, please ensure you have the following details ready:
• Beneficiary’s Country and Currency
• Bank Name
• Beneficiary’s Account Name
• Bank Account Number
• Bank Account Type
You can easily add a new beneficiary through the Al Mulla Exchange App or Website. Follow the steps below:

Option 1: Add a Beneficiary Yourself 
Step 1: Login to the Al Mulla Exchange App. 
Step 2: Go to Add Beneficiary.
Step 3: Select the Country, Currency and then press submit.
Step 4: Choose the Mode of Transfer (Bank Transfer, Cash Pickup, VISA Direct etc.). 
Step 5: Choose the Beneficiary Bank Name. 
Step 6: Enter the Branch Name, Branch Code (IFSC/SWIFT) Code Account Number and Account Type. 
Step 7: Complete the request by verifying the OTP sent to your registered mobile number. 
Step 8: Once added, you can send money to the new beneficiary within 1 minute (maximum first transaction limit: KD 1,000).

Please click here if you are facing any difficulties.

Option 2: Request Assistance via "Add Beneficiary - Need Help"
If you need assistance adding a beneficiary, follow these steps: 
Step 1: Login to the Al Mulla Exchange App. 
Step 2: Go to Add Beneficiary and select ‘Add Beneficiary-Need Help’ 
Step 3: Enter the beneficiary’s first and last name along with their mobile number.
Step 4: Select the mode of transfer and enter the account number and the IFSC Code then tap on “Please Confirm Bank Details”
Step 5: Review all beneficiary details carefully and press Submit. Our team will process and verify the request.
Step 6: You will receive a confirmation link on your registered mobile number and email. 
Step 7: Click the link to approve and finalize the addition. 
Step 8: Once approved, the beneficiary will be added, and you can send money within a minute. (Maximum first transaction limit: KD 1,000).

Option 3: Visit our Branch
You can also visit any of our branches across Kuwait. Our team is always ready to help

On the Website:
Log in to our website by clicking on the “send money” button, this will take you to our remittance portal, click on the “Clock” icon which is present on the bottom right of the screen, select your beneficiary, set the amount, target rate, source of funds, purpose of transaction and save.

On the App:
Click on the "Clock" icon, click on "+" sign, add the beneficiaries name, the amount, the target exchange rate, source of funds, purpose of transaction and save.

Step 1: Go to the Al Mulla Exchange App.
Step 2: In the pre-login page, there are 2 languages which you can select, Arabic and English.
Step 3: Tap on your preferred language to continue.

On the website - Go to the “Beneficiaries’ tab and select the beneficiary you want to disable, then click on the “Disable” Button

On the app - After logging in, click on "Send Money / Repeat Transaction", then tap on the Select Beneficiary, select your beneficiary and long press on the beneficiary's name which you want to disable, then slide the toggle which is located on the top right of the screen to the left side to disable.

Through Our App:
Step 1: Open the Al Mulla Exchange App
Step 2: Log in to the Application
Step 3: Go to “My Transactions”
Step 4: Choose the time period of the transaction that you want to view.
Step 5: Once you have selected the date range, your transaction history for that specific period will be displayed on the screen.

Through Our Website:
Step 1: Open the Al Mulla Exchange Website
Step 2: Click on “Send Money” to login
Step 3: Click on “My Transactions”
Step 4: Choose the time period of the transaction that you want to view.
Step 5: Select the transaction of your choice
Step 6: Then click download, and it will download onto your system