You can also browse the topics below to find what you are looking for.
Know more about Money Transfer
View all questions
Yes, Western Union (WU) services are available on App/ Website.
There are multiple ways to locate the nearest branch.
That is quite easy and simple, you can WhatsApp or Call us on +965 1840123 to know the status of your transaction.
Keeping in mind the safety of customers, you can send 3 transactions per day on online.
You can send KD 3000 if the payment mode is cash and KD 10,000 for KNET transactions. You can reach us through call or WhatsApp on 1840123 for more information.
The commission charges defer for each country and the service being selected. Kindly login to the App or visit www.almullaexchange.com to know the service charges once the beneficiary is selected.
Yes, there is a nominal fee of KD 2 for Currency Delivery at your doorstep.
There are no commission charge for currency conversion.
Yes, Al Mulla Exchange was the first Exchange Company to launch the service of foreign currency delivery at your doorstep. You can order the currency of your choice directly from the App or website.
However, we currently don’t provide facility to sell foreign currency online.
Yes, confidentiality and integrity of data is maintained. We have implemented a world-class security policy to keep all customer information secured.
Step 1: Login to your online account and go to “My Account”.
Step 2: Click on civil ID update, capture the front and back side of your Civil ID and submit.
Step 3: You will be notified through email once your civil ID is verified.
Alternatively, you can visit any of the nearest branch to update the same.
That’s simple! Just download Al Mulla Exchange App and click on register and follow the step-by-step procedure to register online. Existing customers can view all their beneficiaries on the App.
Click on the link to know more https://bit.ly/38cXK1N
New customers will need to follow the e-KYC procedure to complete their registration. You can also complete your verification by visiting the branch. Once verified you can use the App or online services.
Beneficiary Name as per the ID card and valid Mobile Number. To know the cash pick-up locations, kindly WhatsApp or Call us on 1840123
Anyone who has the following documents can register with Al Mulla Exchange and use our services.
Kindly visit any of the nearest Al Mulla Exchange branch and you can complete the registration within a few minutes.
We actively manage the risk and compliance for all remittances done using our services. There are times when a transaction is held by compliance due to a check put into our system. Our compliance team does work very closely with the customers to collect any additional documentation as may be required, to quickly process the transaction.
From a perspective of customer account security and financial industry best practices, although your account does not have any money placed with us, we believe that this set-up ensures that there is a tight control on your account. We monitor the amounts remitted through us and incase the annual amount remitted crosses this limit, our compliance team would interrupt the transaction to check with you, on the same.
The time to deliver, is the time you will observe alongside the exchange rate. This in an indicative time to deliver based upon the holidays, working hours of local and global banks as well as the underlying product we are using to deliver the money to your account.
With dynamic routing, we offer multiple exchange rate options to our customers. The Quickest Delivery as the name suggest, is the faster time to delivery to beneficiary account.
This rate may, may not be the best rate or best effective cost to you as a customer, so do consider the impact of the cost it has on you.
With dynamic routing, we offer multiple exchange rate options to our customers. The Best Effective Rate for a customer keeps in mind the impact of the exchange rate and the Transaction Fee charged – computing effectively, the best COST to you as a customer.
This rate may, may not be the fastest to deliver to your beneficiary, so do consider the impact of the time factor when choosing this rate.
There are two ways to unlock your account.
This may occur when you are initiating a remittance transaction, when you are trying to add a new beneficiary or trying to enable/disable a beneficiary
Go to Profile Details and Update your security questions and answers.
You can follow the steps below to reset online account password.
Know how you can Transfer Money
View all questions
There are multiple ways to locate the nearest branch.
For branch transaction, customer can visit the same branch where the transaction was done and request an amendment.
For online transactions, customer can email a request to our online support at online@almullaexchange.com.
If the amount has not got credited into the beneficiary account, you can visit the branch to request a cancellation. For online transactions, you may send a request to our online support team at online@almullaexchange.com.
Yes, there could be backend / handling charges depending on the correspondent banks involved and the destination country.
The commission charges may vary depending on the service being selected to different corridors and countries. Transactions especially to USA, Canada, Europe where beneficiary deduction applies, the commission will differ. For more details you can always WhatsApp or Call us on 1840123.
That is quite easy and simple, you can WhatsApp or Call us on +965 1840123 to know the status of your transaction.
Keeping in mind the safety of customers, you can send 3 transactions per day on online.
You can send KD 3000 if the payment mode is cash and KD 10,000 for KNET transactions. You can reach us through call or WhatsApp on 1840123 for more information.
You can get the IFSC code / swift code online, however we would request you to kindly confirm the same by contacting your beneficiary bank.
Credit Cards are not accepted as payment mode in our branches or online channels. However, you can use Debit / KNET cards issued in Kuwait for making payments.
The commission charges defer for each country and the service being selected. Kindly login to the App or visit www.almullaexchange.com to know the service charges once the beneficiary is selected.
As per the Central Bank guidelines a customer can send upto KD 3000 per day as cash transaction. However, using the KNET a customer can sent upto KD 10,000 per day.
It’s simple, you can visit www.almullaexchange.com or login to the Al Mulla Exchange App and check your desired currency rates.
You can also send “Hi” over WhatsApp on 1840123 and select Exchange Rate option to get your desired currency rates
Yes, your Passport is accepted as an ID proof, along with a valid Visa.
Anyone who has a valid Passport and a valid Visa can register and send money through Al Mulla Exchange. However, there is a limit for the amount that can be sent using the Passport.
Anyone who has the following documents can register with Al Mulla Exchange and use our services.
Kindly visit any of the nearest Al Mulla Exchange branch and you can complete the registration within a few minutes.
Know how you can Transfer Money Online
View all questions
Yes, Western Union (WU) services are available on App/ Website.
Click on the shopping cart on the top right side and click on the small trash button on the application to delete the application.
Get notified once your desired rate matches with the market rate.
To set the alert,
On the website:
Home Page – click the Alert Icon- Set the amount and target Rate, Purpose of transaction and Save.
On the App.
Login to the App on the click on “Rate Alert” icon, click on “+” sign, fill in the details and click Save.
There are 2 options to change the language
Keeping in mind the safety of our customers, we have allowed sending only 3 transactions per day on online.
Login to the App or visit www.almullaexchange.com
Beneficiary Name as per the ID card and valid Mobile Number. To know the cash pick-up locations, kindly WhatsApp or Call us on 1840123
Kindly login to your online account through the website and go to the “Beneficiaries” tab and select the beneficiary you want to disable and then click on the disable button.
On the Mobile App, click on send money and long press on the beneficiary name which you need to disable, and then slide the toggle on the right side to disable the same.
Currently we do not have the feature of deleting beneficiaries online. It can be disabled only.
Yes. Kindly login to your online account and click on “My transactions”, select the transaction which you need to get the receipt and click on the download receipt icon to download it.
Alternatively, send a WhatsApp message to our hotline number +965 1840123 and enter “3” or “R” from the menu to get the transaction receipt.
Step 1: Login to your online account and go to “My Account”.
Step 2: Click on civil ID update, capture the front and back side of your Civil ID and submit.
Step 3: You will be notified through email once your civil ID is verified.
Alternatively, you can visit any of the nearest branch to update the same.
Kindly visit any of your nearest branch to update your personal details. To locate any of our branch visit our Website or Mobile App.
We have made it easy for you.
Step 1: Click on the “Forgot Password” on the login page of the Website or App.
Step 2: Enter your Civil ID and click on “SEND OTP”.
Step 3: Enter the OTP you have received on your registered mobile/email to reset your password.
Step 4: Now you can change your Password by clicking on the “RESET PASSWORD” option.
If the amount has not got credited into the beneficiary account, you can send a request to our online support team at online@almullaexchange.com.
You can also call or WhatsApp us on 1840123 for more information.
You can send an email with an amendment request to our online support team at online@almullaexchange.com and we will revert back once it’s amended.
You can also call or WhatsApp us on 1840123 for more information.
Yes. You can use our “Pay at Branch” feature that allows customers to create an application online and pay at any of the nearest branch.
That’s simple! Just download Al Mulla Exchange App and click on register and follow the step-by-step procedure to register online. Existing customers can view all their beneficiaries on the App.
Click on the link to know more https://bit.ly/38cXK1N
New customers will need to follow the e-KYC procedure to complete their registration. You can also complete your verification by visiting the branch. Once verified you can use the App or online services.
Know how you can Buy and Sell Foreign Currency
View all questions
A valid Civil Id is required to buy/sell Foreign Currency
There is no minimum limit to order foreign currency but a maximum limit equivalent to KD 10,000.
No, there are no restrictions for buying or selling of foreign currencies
Yes, there is a nominal fee of KD 2 for Currency Delivery at your doorstep.
There are no commission charge for currency conversion.
Yes, Al Mulla Exchange was the first Exchange Company to launch the service of foreign currency delivery at your doorstep. You can order the currency of your choice directly from the App or website.
However, we currently don’t provide facility to sell foreign currency online.
Yes, we buy & sell Foreign Currencies. You can visit any of our nearest branch to avail the service or order through the App or Website.
Know about Philippine Government Contributions & Loan Payments.
View all questions
Add beneficiary:
Select the preferred Agent Branch:
PAGIBIG PAYMENT:
PagIBIG Short term loan
PagIBIG Housing loan
PagIBIG MP2
PagIBIG Savings – for monthly contribution
SSS PAYMENT:
SSS Contribution
SSS Short Term Loan
There are No backend charges or deductions
We accept advance payment up to 5 years from current year.
C.1. For SSS Payment:
C.2. For Pag-IBIG Payment:
C.3. For PhilHealth Payment:
Requirement to pay SSS
Requirement to pay Pag-IBIG
Philhealth – Coming soon
Philhealth
a. Member’s assigned PhilHealth number
b. Contribution amount for 1 year – P2400
c. No past payment for previous months of the current year.
d. Accepts payment for 1 year per transaction only.
e. Applicable period start from the date payment was made.
f. Accepts advance payment up to 5 years from current year.
*Powered by Ventaja
Pag-IBIG is a Philippines government-owned and controlled corporation under the Housing and Urban Development Coordinating Council responsible for the administration of the national savings program and affordable shelter financing.
Accept payment for:
1. Monthly contribution/savings
a. Minimum amount is P100 and maximum P450,000.
b. Accepts advance payment up to 5 years from current year.
c. Accepts only 1 calendar year per transaction.
d. Not accepting payment for previous years.
2. Modified Pag-IBIG 2 (MP2) – Interested member must enroll under this program to get an MP2 ID. Member must provide Pag-IBIG member ID and MP2 ID when paying for MP2. Minimum amount is P500 and maximum is P450,000.
3. Short Term Loan
a. Minimum amount is P100 and maximum P450,000
4. Housing Loan
a. Member’s assigned Pag-IBIG number.
b. Loan amount per month. Minimum amount is P100 & Maximum P450,000.
c. Specify payments applicable period.
d. Accepts advance payment up to 5 years from current year.
e. Accepts only 1 calendar year per transaction.
f. No past payment for previous years.
*Powered by Ventaja
Social Security System (SSS) is a social insurance program for the working Filipino nationals. It is a Philippines government agency that provides loans, retirement and health insurance benefits to all the registered members.
Accept payment for:
1. Monthly contribution/savings – amount is selected from the prescribed SSS amounts.
2. Flexi Fund – Flexi-fund amount value can be Minimum is P200, Maximum is P100,000. Allowed only for OFW Requires 1 month of the highest contribution amount: P2,600
3. Mandatory Provident Fund – minimum P65 and maximum P650
4. Social Security Card – Fixed amount is P200
Requirement to pay SSS
1. A ten digit SSS membership number.
2. Birthdate
3. Payment date of coverage
4. Contribution Amount
**Reminder:
1. Months of January to September can be paid until December 31.
2. Months of October to December can be paid until January 31 of the current year.
3. Accepts advance payment up to 5 years from current year.
4. Accepts only 1 calendar year per transaction.
5. Not accepting payment for previous years.
CONTRIBUTION AMOUNT
1,040.00
1,105.00
1,170.00
1,235.00
1,300.00
1,365.00
1,430.00
1,495.00
1,560.00
1,625.00
1,690.00
1,755.00
1,820.00
1,885.00
1,950.00
2,015.00
2,080.00
2,145.00
2,210.00
2,275.00
2,340.00
2,405.00
2,470.00
2,535.00
2,600.00
CONTRIBUTION with MANDATORY PROVIDENT FUND
2,665.00
2,730.00
2,795.00
2,860.00
2,925.00
2,990.00
3,055.00
3,120.00
3,185.00
3,250.00
*Powered by Ventaja
Jollibee Padala Packages is a Gift remittance to Philippines
View all questions
Package A: Php 1,349 including charges
(1 pc) 6-pc Chickenjoy Solo
(1 pc) Jolly Spaghetti Family Pan
(3 pcs) Peach Mango Pie
(1 pc) Coke 1L Solo
Package B: Php 1,449 including charges
(4 pcs) 1-pc. Chickenjoy w/ Jolly Spaghetti Solo
(4 pcs) Yumburger Solo
(4 pcs) Peach Mango Pie
(1 pc) Coke 1L Solo
Package C: Php 2,649 including charges
(1 pc) 6-pc Chickenjoy Solo
(1 pc) 6-pc Burger Steak Family Pan
(1 pc) Jolly Spaghetti Family Pan
(6 pcs) Cheesy Yumburger Solo
(6 pcs) Extra Rice
(6 pcs) Peach Mango Pie
(1 pc) Coke 1L Solo
Package D: Php 2,650 including charges
(1 pc) 8-pc Chickenjoy Solo
(1 pc) Jolly Spaghetti Family Pan
(8 pcs) Yumburger Solo
(8 pcs) Extra Rice
(8 pcs) Peach Mango Pie
(1 pc) Coke 1L Solo
Package E: Php 3,849 including charges
(1 pc) 8-pc Chickenjoy Solo
(1 pc) 8-pc Burger Steak Family Pan
(2 pcs) Jolly Spaghetti Family Pan
(8 pcs) Cheesy Classic Jolly Hotdog Solo
(8 pcs) Extra Rice
(8 pcs) Peach Mango Pie
(2 pcs) Coke 1L Solo
Package F: Php 3,850 including charges
(2 pcs) 8-pc Chickenjoy Solo
(2 pcs) Jolly Spaghetti Family Pan
(8 pcs) Cheesy Yumburger Solo
(8 pcs) Extra Rice
(8 pcs) Peach Mango Pie
(2 pcs) Coke 1L Solo
Know how you can Stay Alert from Fraudsters
View all questions
Do not use any other channel or medium to transfer your money
Know how Al Mulla Exchange is Safe for Online Money Transfer
View all questions
No, Al Mulla Exchange App or Website never saves your KNET/Debit card information
No, Al Mulla Exchange will never share any customer data with any third party.
Yes, confidentiality and integrity of data is maintained. We have implemented a world-class security policy to keep all customer information secured.
Know how to Contact Al Mulla Exchange
View all questions
Almost all our branches are open from 8am – 9.30pm every day.
Few of our branches have to follow the timing as per particular area
You can even check the timing by calling us on 1840123 or by just a WhatsApp message
WhatsApp or Call: +965 1840123
Email: help@almullaexchange.com
Social media handles: @almullaexchange
This section included how-to's, information on transaction limits, exchange rate and place order.
View all questions
Do you provide remittance to Canada?
We are happy to share that we do provide remittance service to Canada for Candian Dollars (CAD) as well as United States Dollar (USD).
Our channels to send money to Canada are:
Transaction limits to send money to Canada are:
CAD Bank transfer | 150,000 (No deductions) |
USD Bank transfer | No Limit (USD 35 + Intermediary/Bene Bank charges may apply in some cases) |
Cash Payout | Cash 5000 USD Equivalent EURO (per transaction)/ KNET -25000 USD Equivalent per month (last 30 days) |
Turnaround time (TAT) to send money to Canada are:
Bank Transfer | 24-48 Working Hours(weekend 48-72 hours) |
Cash Payout | Instant Transfer |
NOTE: For Bank Transfers, Swift and 5 Digit transit code is required. If wrong TRANSIT is mentioned, there are chances that the payment might get credited to some other account, Further instructions will not capture, For any transaction done for educational purpose, please select bank products only which enables the field to input student ID and other relevant details
For USD Bank Transfers, Beneficiary banks may ask for additional information / supporting documents from Remitter/Beneficiary e.g., Relationship between the remitter and Beneficiary; Nature of business; Duration of contract; Commercial agreement; Current invoice; etc.
For any queries for Canada transfers, you can contact us via:
WhatsApp or Call: +965 1840123
Email: help@almullaexchange.com
Social media handle: @almullaexchange
Do you provide remittance to Brazil?
We are happy to share that we do provide remittance service to Brazil.
Our channel partners to send money to Brazil are:
Transaction limit to send money to Brazil are:
VISA | Cash 5000 USD Equivalent EURO (per transaction)/ KNET -25000 USD Equivalent per month (last 30 days) |
Western Union | Cash 5000 USD Equivalent EURO (per transaction)/ KNET -25000 USD Equivalent per month (last 30 days) |
Turnaround time (TAT) to send money to Brazil are:
VISA | 1 hour | |
Western Union | Instant Transfer |
NOTE: For VISA, you will need to have the Card number and the Card holder’s Name (as mentioned on Card).
For any queries for Brazil transfers, you can contact us via:
WhatsApp or Call: +965 1840123
Email: help@almullaexchange.com
Social media handle: @almullaexchange