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General

This section contains online account related how-to's, information on customer credentials, exchange rate and life insurance policy.
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  • Payment for Pag-IBIG & PhilHealth
    • Pag-IBIG is a Philippines government-owned and controlled corporation under the Housing and Urban Development Coordinating Council responsible for the administration of the national savings program and affordable shelter financing.

      Accept payment for:
      1. Monthly contribution/savings
      a. Minimum amount is P100 and maximum P450,000.
      b. Accepts advance payment up to 5 years from current year.
      c. Accepts only 1 calendar year per transaction.
      d. Not accepting payment for previous years.

      2. Modified Pag-IBIG 2 (MP2)Coming Soon Interested member must enroll under this program to get an MP2 ID. Member must provide Pag-IBIG member ID and MP2 ID when paying for MP2. Minimum amount is P500 and maximum is P450,000.

      3. Short Term Loan
      a. Minimum amount is P100 and maximum P450,000
      4. Housing LoanComing Soon
      a. Member’s assigned Pag-IBIG number.
      b. Loan amount per month. Minimum amount is P100 & Maximum P450,000.
      c. Specify payments applicable period.
      d. Accepts advance payment up to 5 years from current year.
      e. Accepts only 1 calendar year per transaction.
      f. No past payment for previous years.

      Philhealth Coming soon
      a. Member’s assigned PhilHealth number
      b. Contribution amount for 1 year – P2400
      c. No past payment for previous months of the current year.
      d. Accepts payment for 1 year per transaction only.
      e. Applicable period start from the date payment was made.
      f. Accepts advance payment up to 5 years from current year.

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  • Payment for Social Security System (SSS)
    • Social Security System (SSS) is a social insurance program for the working Filipino nationals. It is a Philippines government agency that provides loans, retirement and health insurance benefits to all the registered members.

      Accept payment for:
      1. Monthly contribution/savings – amount is selected from the prescribed SSS amounts.
      2. Flexi Fund – Flexi-fund amount value can be Minimum is P200, Maximum is P100,000. Allowed only for OFW Requires 1 month of the highest contribution amount: P2,600
      3. Mandatory Provident Fund – minimum P65 and maximum P650
      4. Short Term Loan – minimum is P100 and maximum is P450,000
      5. Social Security Card – Fixed amount is P200

      Requirement to pay SSS
      1. A ten digit SSS membership number.
      2. Birthdate
      3. Payment date of coverage
      4. Contribution Amount

      **Reminder:
      1. Months of January to September can be paid until December 31.
      2. Months of October to December can be paid until January 31 of the current year.
      3. Accepts advance payment up to 5 years from current year.
      4. Accepts only 1 calendar year per transaction.
      5. Not accepting payment for previous years.

      CONTRIBUTION AMOUNT
      1,040.00
      1,105.00
      1,170.00
      1,235.00
      1,300.00
      1,365.00
      1,430.00
      1,495.00
      1,560.00
      1,625.00
      1,690.00
      1,755.00
      1,820.00
      1,885.00
      1,950.00
      2,015.00
      2,080.00
      2,145.00
      2,210.00
      2,275.00
      2,340.00
      2,405.00
      2,470.00
      2,535.00
      2,600.00

      CONTRIBUTION with MANDATORY PROVIDENT FUND
      2,665.00
      2,730.00
      2,795.00
      2,860.00
      2,925.00
      2,990.00
      3,055.00
      3,120.00
      3,185.00
      3,250.00

      *Powered by Ventaja

  • BPI Gift Remittance (Jollibee Padala)
    • PACKAGE A – PHP 1,235 including charges
      4 packs of 1 piece Chickenjoy or Spicy Chickenjoy with Spaghetti
      4 cans of Softdrinks Regular
      4 pieces of Cheesy Yumburger
      4 pieces of Peach Mango Pie

      PACKAGE B – PHP 1,635 including charges
      6 packs of 1 piece Burger Steak
      6 pieces of Yumburger
      6 cans of Softdrinks Regular
      6 cups of Extra Rice
      6 pieces of Peach Mango Pie
      6 packs of Jolly Spaghetti

      PACKAGE C – PHP 1,835 including charges
      1 Bucket of 8 pieces Chickenjoy or Spicy Chickenjoy
      4 packs of Jolly Spaghetti
      8 cans of Softdrinks Regular
      4 pieces of Cheesy Yumburger
      8 pieces of Peach Mango Pie

      PACKAGE D – PHP 2,135 including charges
      1 Bucket of 8 pieces Chickenjoy or Spicy Chickenjoy
      4 packs of Jolly Spaghetti
      8 cans of Softdrinks Regular
      4 pieces of Cheesy Yumburger
      8 cups of Extra Rice
      8 pieces of Peach Mango Pie

      PACKAGE E – PHP 2,635 including charges
      2 Buckets of 6 pieces Chickenjoy or Spicy Chickenjoy
      6 pieces of Yumburger
      6 cans of Softdrinks Regular
      6 packs of Palabok Fiesta
      6 cups of Extra Rice
      6 pieces of Peach Mango Pie

      PACKAGE F – PHP 3,135 including charges
      2 Buckets of 8 pieces of Chickenjoy or Spicy Chickenjoy
      8 packs of Jolly Spaghetti
      8 cans of Softdrinks Regular
      8 pieces of Cheesy Yumburger
      8 cups of Extra Rice
      8 pieces of Peach Mango Pie

  • When can my transaction get delayed beyond the time specified?
    • We actively manage the risk and compliance for all remittances done using our services. There are times when a transaction is held by compliance due to a check put into our system. Our compliance team does work very closely with the customers to collect any additional documentation as may be required, to quickly process the transaction.

  • Why do I need to set my Annual Transaction Limit?
    • From a perspective of customer account security and financial industry best practices, although your account does not have any money placed with us, we believe that this set-up ensures that there is a tight control on your account. We monitor the amounts remitted through us and incase the annual amount remitted crosses this limit, our compliance team would interrupt the transaction to check with you, on the same.

  • Time to Deliver
    • The time to deliver, is the time you will observe alongside the exchange rate. This in an indicative time to deliver based upon the holidays, working hours of local and global banks as well as the underlying product we are using to deliver the money to your account.

  • What is Quickest Delivery?
    • With dynamic routing, we offer multiple exchange rate options to our customers. The Quickest Delivery as the name suggest, is the faster time to delivery to beneficiary account.

      This rate may, may not be the best rate or best effective cost to you as a customer, so do consider the impact of the cost it has on you.

  • What is Best Effective Rate?
    • With dynamic routing, we offer multiple exchange rate options to our customers. The Best Effective Rate for a customer keeps in mind the impact of the exchange rate and the Transaction Fee charged – computing effectively, the best COST to you as a customer.

      This rate may, may not be the fastest to deliver to your beneficiary, so do consider the impact of the time factor when choosing this rate.

  • Life Insurance policy offered by Al Mulla Exchange to its customers.
    • Al Mulla Exchange offers free group life insurance coverage to our customers. No premiums to pay, no policies to fill, just do a remittance transaction. It’s as simple as that.

      KD 1,000 Policy

      All customers below the age of 65 years, who do transactions are eligible for a KD 1,000 group life insurance policy which is valid for 30 days from the date of the transaction. The transaction can be at a branch or on the online / app platforms.

  • Got locked out, due to incorrect number of password attempts. What do I do?
    • There are two ways to unlock your account.

      1. Wait till 12 midnight, as we reset all locked accounts at midnight, local time.
      2. On the next day, rather than trying to again log in, use the Forgot Password flow to reset your password and prevent getting your account locked again.
      3. Alternatively, call our customer care executive at + 965 1840123 to make a request to unlock your account.
      4. Once unlocked, please try to log in again.
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