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FAQ

Can I Buy and Sell foreign currencies

Know how you can Buy and Sell Foreign Currency
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  • What ID proof/documents are required to order/sell Foreign Currency?
    • A valid Civil Id is required to buy/sell Foreign Currency

  • Are there any minimum or maximum limit to order Foreign Currency online?
    • There is no minimum limit to order foreign currency but a maximum limit equivalent to KD 10,000.

  • Are there any restrictions for buying or selling of foreign currencies?
    • No, there are no restrictions for buying or selling of foreign currencies

  • Are there any charges for purchasing Currency online?
    • Yes, there is a nominal fee of KD 2 for Currency Delivery at your doorstep.

  • What are the charges for currency buying/selling?
    • There are no commission charge for currency conversion.

  • Do you deliver Foreign currency?
    • Yes, Al Mulla Exchange was the first Exchange Company to launch the service of foreign currency delivery at your doorstep.  You can order the currency of your choice directly from the App or website.

      However, we currently don’t provide facility to sell foreign currency online.

  • Do you buy/sell Foreign Currencies?
    • Yes, we buy & sell Foreign Currencies. You can visit any of our nearest branch to avail the service or order through the App or Website.

How can I send my Money?

Know how you can Transfer Money
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  • How to locate the nearby branch/location?
    • There are multiple ways to locate the nearest branch.

      • Click on the “BRANCHES” tab on our website or click on locate icon on the home screen of the App to locate your nearest branch.
      • You can also locate our branches on Google Maps.
  • How can I amend/change a beneficiary name?
    • For branch transaction, customer can visit the same branch where the transaction was done and request an amendment.

      For online transactions, customer can email a request to our online support at online@almullaexchange.com.

  • How can I cancel a transaction?
    • If the amount has not got credited into the beneficiary account, you can visit the branch to request a cancellation. For online transactions, you may send a request to our online support team at online@almullaexchange.com.

  • Are there any beneficiary deductions when I remit?
    • Yes, there could be backend / handling charges depending on the correspondent banks involved and the destination country.

  • Why do there are differences in the commission charges
    • The commission charges may vary depending on the service being selected to different corridors and countries. Transactions especially to USA, Canada, Europe where beneficiary deduction applies, the commission will differ.  For more details you can always WhatsApp or Call us on 1840123.

  • How can I check the status of my transaction?
    • That is quite easy and simple, you can WhatsApp or Call us on +965 1840123 to know the status of your transaction.

  • How many transactions can I do in a day?
    • Keeping in mind the safety of customers, you can send 3 transactions per day on online.

  • How much Money can I send in a day?
    • You can send KD 3000 if the payment mode is cash and KD 10,000 for KNET transactions. You can reach us through call or WhatsApp on 1840123 for more information.

  • How can I find the IFSC code or Swift code for my bank?
    • You can get the IFSC code / swift code online, however we would request you to kindly confirm the same by contacting your beneficiary bank.

  • Can I send money using my Credit Card?
    • Credit Cards are not accepted as payment mode in our branches or online channels. However, you can use Debit / KNET cards issued in Kuwait for making payments.

  • What is the fee or commission for sending money?
    • The commission charges defer for each country and the service being selected. Kindly login to the App or visit www.almullaexchange.com to know the service charges once the beneficiary is selected.

  • How much Cash can I send through Al Mulla Exchange?
    • As per the Central Bank guidelines a customer can send upto KD 3000 per day as cash transaction. However, using the KNET a customer can sent upto KD 10,000 per day.

  • How can I check the Exchange Rates?
    • It’s simple, you can visit www.almullaexchange.com or login to the Al Mulla Exchange App and check your desired currency rates.

      You can also send “Hi” over WhatsApp on 1840123 and select Exchange Rate option to get your desired currency rates

  • Is my Passport accepted as an ID Proof for remitting?
    • Yes, your Passport is accepted as an ID proof, along with a valid Visa.

  • How can I remit money to my country before receiving the Civil Id?
    • Anyone who has a valid Passport and a valid Visa can register and send money through Al Mulla Exchange.  However, there is a limit for the amount that can be sent using the Passport.

  • What are the documents and details required for sending money?
    • Anyone who has the following documents can register with Al Mulla Exchange and use our services.

      • Must have Valid Civil ID or
      • Must have a Passport with valid Visa.

      Kindly visit any of the nearest Al Mulla Exchange branch and you can complete the registration within a few minutes.

How do I contact Al Mulla Exchange?

Know how to Contact Al Mulla Exchange
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  • Branch timings
    • Almost all our branches are open from 8am – 9.30pm every day.
      Few of our branches have to follow the timing as per particular area
      You can even check the timing by calling us on 1840123 or by just a WhatsApp message

  • You can reach us easily through:

How to Send Money Online?

Know how you can Transfer Money Online
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  • Is it possible to do Western Union transactions through Mobile App/online?
    • Yes, Western Union (WU) services are available on App/ Website.

  • How can I remove stored transaction requests from the shopping cart?
    • Click on the shopping cart on the top right side and click on the small trash button on the application to delete the application.

  • How to get the rate alert?
    • Get notified once your desired rate matches with the market rate.
      To set the alert,

      On the website:
      Home Page – click the Alert Icon- Set the amount and target Rate, Purpose of transaction and Save.

      On the App.
      Login to the App on the click on “Rate Alert” icon, click on “+” sign, fill in the details and click Save.

  • How to change the mobile app language?
    • There are 2 options to change the language

      • From the App Log in page – from bottom click the globe icon then select your preferred language.
      • From Web login – Top right click on my account icon and select change language.
  • How many transactions I can do from online/App platform?
    • Keeping in mind the safety of our customers, we have allowed sending only 3 transactions per day on online.

  • How can I reset my security questions?
    • Login to the App or visit www.almullaexchange.com

      • Click on “My Account” and then click security questions.
      • Select 5 security questions of your choice and their answers and click save.
      • An OTP will be send to your registered mobile number.
      • Enter the OTP to save the changes.
  • What are the details required for cash pick-up transaction?
    • Beneficiary Name as per the ID card and valid Mobile Number. To know the cash pick-up locations, kindly WhatsApp or Call us on 1840123

  • How to disable / enable beneficiary?
    • Kindly login to your online account through the website and go to the “Beneficiaries” tab and select the beneficiary you want to disable and then click on the disable button.

      On the Mobile App, click on send money and long press on the beneficiary name which you need to disable, and then slide the toggle on the right side to disable the same.

  • How can I delete a beneficiary online?
    • Currently we do not have the feature of deleting beneficiaries online. It can be disabled only.

  • Do I get a receipt for my previous online/App transactions?
    • Yes. Kindly login to your online account and click on “My transactions”, select the transaction which you need to get the receipt and click on the download receipt icon to download it.

      Alternatively, send a WhatsApp message to our hotline number +965 1840123 and enter “3” or “R” from the menu to get the transaction receipt.

  • How can I update my KYC?
    • Step 1: Login to your online account and go to “My Account”.

      Step 2: Click on civil ID update, capture the front and back side of your Civil ID and submit.

      Step 3: You will be notified through email once your civil ID is verified.

      Alternatively, you can visit any of the nearest branch to update the same.

  • How can I update my personal details?
    • Kindly visit any of your nearest branch to update your personal details. To locate any of our branch visit our Website or Mobile App.

  • How can I change my online/App Password?
    • We have made it easy for you.

      Step 1: Click on the “Forgot Password” on the login page of the Website or App.

      Step 2: Enter your Civil ID and click on “SEND OTP”.

      Step 3: Enter the OTP you have received on your registered mobile/email to reset your password.

      Step 4: Now you can change your Password by clicking on the “RESET PASSWORD” option.

  • How to cancel my online transaction?
    • If the amount has not got credited into the beneficiary account, you can send a request to our online support team at online@almullaexchange.com.

      You can also call or WhatsApp us on 1840123 for more information.

  • How to amend/change the name of the beneficiary?
    • You can send an email with an amendment request to our online support team at online@almullaexchange.com and we will revert back once it’s amended.

      You can also call or WhatsApp us on 1840123 for more information.

  • How to add a new beneficiary online?
      • It’s quite easy visit Al Mulla Exchange website, Login & go to Beneficiary tab and click on the plus (+) sign to add a beneficiary.
      • On the app, click on send money and click on Add Beneficiary.
  • How much is the limit for online/App remittances?
      • Remittance to existing beneficiaries, the transaction limit is KD 10,000 per day unless it has been increased by the bank.
      • For any new beneficiary, the first transaction limit is KD 500. Once the amount is credited the limit is automatically increased to KD 10,000.
  • What if I do not have K-Net, can I still remit through online/App?
    • Yes. You can use our “Pay at Branch” feature that allows customers to create an application online and pay at any of the nearest branch.

  • What details and documents are required to send money online?
      • Registered customers can download the App and follow the step-by-step procedure to register online.
      • For a new customer, a valid Civil ID is required to register online.
      • Bank Debit Cards issued by a Kuwait Bank.
  • How to register online?
    • That’s simple! Just download Al Mulla Exchange App and click on register and follow the step-by-step procedure to register online. Existing customers can view all their beneficiaries on the App.

      Click on the link to know more https://bit.ly/38cXK1N 

      New customers will need to follow the e-KYC procedure to complete their registration.  You can also complete your verification by visiting the branch. Once verified you can use the App or online services.

Is it Safe to Send Money Online?

Know how Al Mulla Exchange is Safe for Online Money Transfer
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  • Are my K-net/debit card details saved/stored on Al Mulla Exchange App?
    • No, Al Mulla Exchange App or Website never saves your KNET/Debit card information

  • Do Al Mulla Exchange share customer data with any third party?
    • No, Al Mulla Exchange will never share any customer data with any third party.

  • Is confidentiality and integrity of data maintained during and after the transaction?
    • Yes, confidentiality and integrity of data is maintained. We have implemented a world-class security policy to keep all customer information secured.

Jollibee Padala Packages

Jollibee Padala Packages is a Gift remittance to Philippines
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  • Jollibee Padala Packages
    • PACKAGE A – PHP 1,270 including charges
      4 packs of 1 piece Chickenjoy or Spicy Chickenjoy with Spaghetti
      4 cans of Softdrinks Regular
      4 pieces of Cheesy Yumburger
      4 pieces of Peach Mango Pie

      PACKAGE B – PHP 1,670 including charges
      6 packs of 1 piece Burger Steak
      6 pieces of Yumburger
      6 cans of Softdrinks Regular
      6 cups of Extra Rice
      6 pieces of Peach Mango Pie
      6 packs of Jolly Spaghetti

      PACKAGE C – PHP 1,920 including charges
      1 Bucket of 8 pieces Chickenjoy or Spicy Chickenjoy
      4 packs of Jolly Spaghetti
      8 cans of Softdrinks Regular
      4 pieces of Cheesy Yumburger
      8 pieces of Peach Mango Pie

      PACKAGE D – PHP 2,170 including charges
      1 Bucket of 8 pieces Chickenjoy or Spicy Chickenjoy
      4 packs of Jolly Spaghetti
      8 cans of Softdrinks Regular
      4 pieces of Cheesy Yumburger
      8 cups of Extra Rice
      8 pieces of Peach Mango Pie

      PACKAGE E – PHP 2,670 including charges
      2 Buckets of 6 pieces Chickenjoy or Spicy Chickenjoy
      6 pieces of Yumburger
      6 cans of Softdrinks Regular
      6 packs of Palabok Fiesta
      6 cups of Extra Rice
      6 pieces of Peach Mango Pie

      PACKAGE F – PHP 3,170 including charges
      2 Buckets of 8 pieces of Chickenjoy or Spicy Chickenjoy
      8 packs of Jolly Spaghetti
      8 cans of Softdrinks Regular
      8 pieces of Cheesy Yumburger
      8 cups of Extra Rice
      8 pieces of Peach Mango Pie

Most Frequently Asked Questions

Know more about Money Transfer
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  • Is it possible to do Western Union transactions through Mobile App/online?
    • Yes, Western Union (WU) services are available on App/ Website.

  • How to locate the nearby branch/location?
    • There are multiple ways to locate the nearest branch.

      • Click on the “BRANCHES” tab on our website or click on locate icon on the home screen of the App to locate your nearest branch.
      • You can also locate our branches on Google Maps.
  • How can I check the status of my transaction?
    • That is quite easy and simple, you can WhatsApp or Call us on +965 1840123 to know the status of your transaction.

  • How many transactions can I do in a day?
    • Keeping in mind the safety of customers, you can send 3 transactions per day on online.

  • How much Money can I send in a day?
    • You can send KD 3000 if the payment mode is cash and KD 10,000 for KNET transactions. You can reach us through call or WhatsApp on 1840123 for more information.

  • What is the fee or commission for sending money?
    • The commission charges defer for each country and the service being selected. Kindly login to the App or visit www.almullaexchange.com to know the service charges once the beneficiary is selected.

  • How do I stay alert from Fraudulent activities
      • Never share account details for any purpose stated by Telemarketers or even by Al Mulla Exchange Employee
      • Be cautious in any emergency that you are not sure of.
      • Do not make an advance payment or transfer money to unknown person
      • Avoid Lottery prizes claims
      • Thorough verification for Charitable Institutions Transfers
  • Are there any charges for purchasing Currency online?
    • Yes, there is a nominal fee of KD 2 for Currency Delivery at your doorstep.

  • What are the charges for currency buying/selling?
    • There are no commission charge for currency conversion.

  • Do you deliver Foreign currency?
    • Yes, Al Mulla Exchange was the first Exchange Company to launch the service of foreign currency delivery at your doorstep.  You can order the currency of your choice directly from the App or website.

      However, we currently don’t provide facility to sell foreign currency online.

  • Is confidentiality and integrity of data maintained during and after the transaction?
    • Yes, confidentiality and integrity of data is maintained. We have implemented a world-class security policy to keep all customer information secured.

  • How can I update my KYC?
    • Step 1: Login to your online account and go to “My Account”.

      Step 2: Click on civil ID update, capture the front and back side of your Civil ID and submit.

      Step 3: You will be notified through email once your civil ID is verified.

      Alternatively, you can visit any of the nearest branch to update the same.

  • How to add a new beneficiary online?
      • It’s quite easy visit Al Mulla Exchange website, Login & go to Beneficiary tab and click on the plus (+) sign to add a beneficiary.
      • On the app, click on send money and click on Add Beneficiary.
  • How much is the limit for online/App remittances?
      • Remittance to existing beneficiaries, the transaction limit is KD 10,000 per day unless it has been increased by the bank.
      • For any new beneficiary, the first transaction limit is KD 500. Once the amount is credited the limit is automatically increased to KD 10,000.
  • How to register online?
    • That’s simple! Just download Al Mulla Exchange App and click on register and follow the step-by-step procedure to register online. Existing customers can view all their beneficiaries on the App.

      Click on the link to know more https://bit.ly/38cXK1N 

      New customers will need to follow the e-KYC procedure to complete their registration.  You can also complete your verification by visiting the branch. Once verified you can use the App or online services.

  • What are the details required for cash pick-up transaction?
    • Beneficiary Name as per the ID card and valid Mobile Number. To know the cash pick-up locations, kindly WhatsApp or Call us on 1840123

  • What are the documents and details required for sending money?
    • Anyone who has the following documents can register with Al Mulla Exchange and use our services.

      • Must have Valid Civil ID or
      • Must have a Passport with valid Visa.

      Kindly visit any of the nearest Al Mulla Exchange branch and you can complete the registration within a few minutes.

  • When can my transaction get delayed beyond the time specified?
    • We actively manage the risk and compliance for all remittances done using our services. There are times when a transaction is held by compliance due to a check put into our system. Our compliance team does work very closely with the customers to collect any additional documentation as may be required, to quickly process the transaction.

  • Why do I need to set my Annual Transaction Limit?
    • From a perspective of customer account security and financial industry best practices, although your account does not have any money placed with us, we believe that this set-up ensures that there is a tight control on your account. We monitor the amounts remitted through us and incase the annual amount remitted crosses this limit, our compliance team would interrupt the transaction to check with you, on the same.

  • Time to Deliver
    • The time to deliver, is the time you will observe alongside the exchange rate. This in an indicative time to deliver based upon the holidays, working hours of local and global banks as well as the underlying product we are using to deliver the money to your account.

  • What is Quickest Delivery?
    • With dynamic routing, we offer multiple exchange rate options to our customers. The Quickest Delivery as the name suggest, is the faster time to delivery to beneficiary account.

      This rate may, may not be the best rate or best effective cost to you as a customer, so do consider the impact of the cost it has on you.

  • What is Best Effective Rate?
    • With dynamic routing, we offer multiple exchange rate options to our customers. The Best Effective Rate for a customer keeps in mind the impact of the exchange rate and the Transaction Fee charged – computing effectively, the best COST to you as a customer.

      This rate may, may not be the fastest to deliver to your beneficiary, so do consider the impact of the time factor when choosing this rate.

  • Life Insurance policy offered by Al Mulla Exchange to its customers.
    • Al Mulla Exchange offers free group life insurance coverage to our customers. No premiums to pay, no policies to fill, just do a remittance transaction. It’s as simple as that.

      KD 1,000 Policy

      All customers below the age of 65 years, who do transactions are eligible for a KD 1,000 group life insurance policy which is valid for 30 days from the date of the transaction. The transaction can be at a branch or on the online / app platforms.

  • Got locked out, due to incorrect number of password attempts. What do I do?
    • There are two ways to unlock your account.

      1. Wait till 12 midnight, as we reset all locked accounts at midnight, local time.
      2. On the next day, rather than trying to again log in, use the Forgot Password flow to reset your password and prevent getting your account locked again.
      3. Alternatively, call our customer care executive at + 965 1840123 to make a request to unlock your account.
      4. Once unlocked, please try to log in again.
  • I have forgotten my security question-answer. I am not able to continue with remittance.
    • This may occur when you are initiating a remittance transaction, when you are trying to add a new beneficiary or trying to enable/disable a beneficiary

        1. Click “Send OTP”.
        2. You will receive an OTP on your mobile.
        3. Please enter OTP and verify to be able to do remittance successfully.

        Go to Profile Details and Update your security questions and answers.

  • I have forgotten my online account password. How do I reset the password?
    • You can follow the steps below to reset online account password.

      1. Go Al Mulla Exchange Website (www.almullaexchange.com).
      2. Click Remit Online. The login page appears.
      3. Click Forgot Password button.
      4. Enter Civil ID and click Send OTP. An OTP will be sent to your registered mobile number via SMS.
      5. Enter OTP and click Reset Password.
      6. Enter new password and re-enter the new password.
      7. Click Submit. You have successfully changed your password.
      8. You can login with your new password.

Payments for SSS, Pag-IBIG & PhilHealth

Know about Philippine Government Contributions & Loan Payments.
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  • What are the steps in paying SSS/Pag-IBIG online?
    • Add beneficiary:

      1. Select Cash Channel
      2. Select Ventaja International Corporation as Service Provider
      3. Philippine Peso as Currency
      4. Select PAGIBIG PAYMENT OR SOCIAL SECURITY SERVICE as Agent

      Select the preferred Agent Branch:

      PAGIBIG PAYMENT:

      PagIBIG Short term loan

      PagIBIG Housing loan

      PagIBIG MP2

      PagIBIG Savings – for monthly contribution

      SSS PAYMENT:

      SSS Contribution

      SSS Short Term Loan

      1. Filled up the beneficiary details
      2. Beneficiary Added
  • Can I pay SSS / Pag-IBIG online or through Al Mulla Exchange App?
  • Can I pay for my friends and relative SSS/Pag-IBIG contribution?
      • Yes, you can pay their contributions.
  • How to verify if the payment is credited to my account?
      • Customers can login to SSS portal (SSS.gov.ph) using their registered SSS online portal credentials to verify the payment.
      • Customers can login to Pag-IBIG portal (https://www.pagibigfundservices.com/virtualpagibig/) using their registered PAGIBIG online portal credentials to verify the payment
  • Are there any additional charges / back end charges?
    • There are No backend charges or deductions

  • Are you accepting advance payment? If yes, for how many years?
    • We accept advance payment up to 5 years from current year.

  • How much I should pay and how much the maximum limit I can pay for the SSS / Pag-IBIG / PhilHealth?
    • C.1. For SSS Payment:

      1. Monthly contribution/savings – amount is selected from the prescribed SSS amounts.
      2. Flexi Fund – Flexi-fund amount value can be Minimum is P200, Maximum is P100,000.
        1. Allowed only for OFW Requires 1 month of the highest contribution amount: P2,600
      3. Mandatory Provident Fund – minimum P65 and maximum P650
      4. Short Term Loan – minimum is P100 and maximum is P450,000

       

      C.2. For Pag-IBIG Payment:

      1. Monthly contribution/savings – minimum amount is P100 and maximum P450,000.
      2. Modified Pag-IBIG 2 (MP2) – minimum amount is P500 and maximum is P450,000.
      3. Short Term Loan – minimum amount is P100 and maximum P450,000
      4. Housing Loan – minimum amount is 100 and maximum 450,000

       

      C.3. For PhilHealth Payment:

      1. Yearly contribution – fixed amount of P2,400
  • When it will be credited to my account?
      • SSS payments will be processed on real time basis.
      • Pag-IBIG payments are usually effected by the institute into the Customer’s Pag-IBIG account in 10 to 14 working days.
  • What are the details/documents needed?
    • Requirement to pay SSS

      • A ten digit SSS membership number.
      • Birthdate
      • Coverage date or applicable period
      • Contribution Amount or Loan Amount

       

      Requirement to pay Pag-IBIG

      • A twelve digit Pag-IBIG membership number of the Customer
      • Coverage date or Applicable period
      • Contribution Amount or Loan Amount
      • Member must provide Pag-IBIG member ID and MP2 ID when paying for MP2

       

      Philhealth – Coming soon

      • Member’s assigned PhilHealth number
  • Payment for PhilHealth Contribution
    • Philhealth 
      a. Member’s assigned PhilHealth number
      b. Contribution amount for 1 year – P2400
      c. No past payment for previous months of the current year.
      d. Accepts payment for 1 year per transaction only.
      e. Applicable period start from the date payment was made.
      f. Accepts advance payment up to 5 years from current year.

      *Powered by Ventaja

  • Payment for Pag-IBIG Fund
    • Pag-IBIG is a Philippines government-owned and controlled corporation under the Housing and Urban Development Coordinating Council responsible for the administration of the national savings program and affordable shelter financing.

      Accept payment for:
      1. Monthly contribution/savings
      a. Minimum amount is P100 and maximum P450,000.
      b. Accepts advance payment up to 5 years from current year.
      c. Accepts only 1 calendar year per transaction.
      d. Not accepting payment for previous years.

      2. Modified Pag-IBIG 2 (MP2) – Interested member must enroll under this program to get an MP2 ID. Member must provide Pag-IBIG member ID and MP2 ID when paying for MP2. Minimum amount is P500 and maximum is P450,000.

      3. Short Term Loan
      a. Minimum amount is P100 and maximum P450,000

      4. Housing Loan
      a. Member’s assigned Pag-IBIG number.
      b. Loan amount per month. Minimum amount is P100 & Maximum P450,000.
      c. Specify payments applicable period.
      d. Accepts advance payment up to 5 years from current year.
      e. Accepts only 1 calendar year per transaction.
      f. No past payment for previous years.

      *Powered by Ventaja

  • Payment for Social Security System (SSS)
    • Social Security System (SSS) is a social insurance program for the working Filipino nationals. It is a Philippines government agency that provides loans, retirement and health insurance benefits to all the registered members.

      Accept payment for:
      1. Monthly contribution/savings – amount is selected from the prescribed SSS amounts.
      2. Flexi Fund – Flexi-fund amount value can be Minimum is P200, Maximum is P100,000. Allowed only for OFW Requires 1 month of the highest contribution amount: P2,600
      3. Mandatory Provident Fund – minimum P65 and maximum P650
      4. Social Security Card – Fixed amount is P200

      Requirement to pay SSS
      1. A ten digit SSS membership number.
      2. Birthdate
      3. Payment date of coverage
      4. Contribution Amount

      **Reminder:
      1. Months of January to September can be paid until December 31.
      2. Months of October to December can be paid until January 31 of the current year.
      3. Accepts advance payment up to 5 years from current year.
      4. Accepts only 1 calendar year per transaction.
      5. Not accepting payment for previous years.

      CONTRIBUTION AMOUNT
      1,040.00
      1,105.00
      1,170.00
      1,235.00
      1,300.00
      1,365.00
      1,430.00
      1,495.00
      1,560.00
      1,625.00
      1,690.00
      1,755.00
      1,820.00
      1,885.00
      1,950.00
      2,015.00
      2,080.00
      2,145.00
      2,210.00
      2,275.00
      2,340.00
      2,405.00
      2,470.00
      2,535.00
      2,600.00

      CONTRIBUTION with MANDATORY PROVIDENT FUND
      2,665.00
      2,730.00
      2,795.00
      2,860.00
      2,925.00
      2,990.00
      3,055.00
      3,120.00
      3,185.00
      3,250.00

      *Powered by Ventaja

Products & Services

Know more about which Product & service is best for You!
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  • UNITED KINGDOM
    • How to send Money to United Kingdom

      Send Money to UK through Western Union, HomeSend and NIUM. You can remit to UK as Bank Account credit and Cash Pick up. Bank Transfer to UK gets credited within 2 hours and Instant Cash pickup service to UK. You can Remit Online to UK or through Branch with no deductions and get Full Amount credit.

      Bank/Partner Western Union HomeSend NIUM
      Product Type Cash Bank Transfer Bank Transfer
      Currency GBP GBP GBP
      Limit by cash 800 KD 5000 USD (Approx. 3,700 GBP) 250,000 GBP
      Limit by knet 2200 KD 25000 USD (Approx. 18900 GBP)
      Deductions No deduction No deduction No deduction
      Cutoff Time (Kuwait) 24×7 24×7 7:00 PM
      Credit time (TAT) Instant Next working day 2 Hours
      Additional Requirements Valid ID Proof Valid Zip Code in Beneficiary’s address is mandatory Valid 6 digit Sort Code/number is mandatory
      Cash payout locations Beneficiary Name. Valid ID Proof, Payee must present correct money transfer control number (MTCN)  
      Commission charges Starts from  4 KD/- Approx. 3.108 KD/- 3 KD/-
  • UNITED STATES OF AMERICA
    • How to Send Money to United States of America

      Send Money to USA through Western Union, HomeSend and NIUM. You can remit to USA as Bank Account credit and Cash Pick up. Bank Transfer to USA gets credited within same day and Instant Cash pickup service to USA. You can Remit Online to USA or through Branch with no deductions and get Full Amount credit.

      Bank/Partner Western Union HomeSend NIUM
      Product Type Cash Bank Transfer Bank Transfer
      Currency USD USD USD
      Limit by cash 800 KD 5000 USD 300,000 USD
      Limit by knet 5,000 USD 25000 USD
      Deductions No deduction No deduction No deduction
      Cutoff Time (Kuwait) 24×7 10.00 PM 7:30 PM
      Credit time (TAT) Instant Next working day Same day within Cut off
      Additional Requirements Beneficiary Name. Valid ID Proof, Payee must present correct money transfer control number (MTCN) 9 Digit ACH Routing Number and Zip code in bene address  is Mandatory

       

      Valid 9 digit ACH routing number is mandatory
      Cash payout locations WU FINANCIAL SERVICES INC.
      Commission charges Starts from  4 KD/- (USD 1 – 10000)  KD 5/-

      (USD 10,000.01 – 25000) KD 7/-

      4 KD/-
  • CANADA
    • How to Send Money to Canada

      Send Money to Canada through Western Union and NIUM. You can remit to Canada as Bank Account credit and Cash Pick up. Bank Transfer to Canada gets credited within 24-48 working hours and Instant Cash pickup service to Canada. You can Remit Online to Canada or through Branch with no deductions and get Full Amount credit.

      Bank/Partner Western Union NIUM
      Product Type Cash Bank Transfer
      Currency CAD CAD
      Limit by cash 800KD 25,000 CAD
      Limit by knet 5,000 USD 25,000 CAD
      Deductions No deduction No deduction
      Cutoff Time (Kuwait) 24×7 1:00 PM
      Credit time (TAT) Instant 24-48 Working Hours
      Additional Requirements Beneficiary Name. Valid ID Proof, Payee must present correct money transfer control number (MTCN) Valid 5 digit Transit code/number is mandatory
      Cash payout locations WU FINANCIAL SERVICES INC All Banks in Canada
      Commission charges  Starts from  4 KD/- 3 KD/-
  • AUSTRALIA
    • How to Send Money to Australia

      Send Money to Australia through HomeSend, Transfast Australia, Western Union and NIUM. You can remit to Australia as Bank Account credit and Cash Pick up. Bank Transfer to Australia gets credited within 24 working hours and Instant Cash pickup service to Australia. You can Remit Online to Australia or through Branch with no deductions and get Full Amount credit.

      Bank/Partner HomeSend  Transfast Australia Western Union NIUM
      Product Type Bank Transfer Bank Transfer Cash Bank Transfer
      Currency AUD AUD AUD AUD
      Limit by cash 800 KD
      Limit by knet 25000 USD/tranx
      (Approx. 34,800 AUD)
      32,300 AUD

       

      7,500 AUD

       

      No Limit
      Deductions No deduction No deduction No deduction No deduction
      Cutoff Time (Kuwait) 9.00 AM

       

      24×7 7:00 PM
      Credit time (TAT) Same working day Within 24 Working hours

       

      Instant Within 24 Working hours
      Additional Requirements Bank-State-Branch (BSB) Code 5-6 Digits, valid Zip Code Bank-State-Branch (BSB) Code 5-6 Digits, valid Zip Code

       

      Beneficiary Name. Valid ID Proof, Payee must present correct money transfer control number (MTCN) A valid 5 digit BSB number is mandatory
      Cash payout locations AUSTRALIAN NEWSAGENT FED, AUSTRALIAN POSTAL CORPORATION, CASH STOP FINANCIAL SERVICES. Etc.
      Commission charges   Approx. 3.608 KD/- 4 KD/- to 6 KD/- Starts from 4 KD/- 3.5 KD/-

       

Security Measures to avoid Fraudulent activities

Know how you can Stay Alert from Fraudsters
View all questions

  • What I should do if I suspect any Fraud scenario
      • Immediately report the case on Phone: 1840123, Email: help@almullaexchange.com or you may even visit any of your nearest Al Mulla Exchange branch.
      • If you feel your Knet card is accessed by someone you may even reach out to your respective Bank to block the card or even Contact Local Police
  • How do I stay alert from Fraudulent activities
      • Never share account details for any purpose stated by Telemarketers or even by Al Mulla Exchange Employee
      • Be cautious in any emergency that you are not sure of.
      • Do not make an advance payment or transfer money to unknown person
      • Avoid Lottery prizes claims
      • Thorough verification for Charitable Institutions Transfers
  • How do I know whether I am using authentic channel or medium
      • Use only Al Mulla Exchange App, Website, Kiosk and you may even visit any of our branch across Kuwait for your money transfers

      Do not use any other channel or medium to transfer your money

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