Yes, Western Union (WU) services are available on App/ Website.

There are multiple ways to locate the nearest branch.

• Click on the “BRANCHES” tab on our website or click on locate icon on the home screen of the App to locate your nearest branch.
• You can also locate our branches on Google Maps.

That is quite easy and simple, you can WhatsApp or Call us on +965 1840123 to know the status of your transaction.

Keeping in mind the safety of customers, you can send 3 transactions per day on online.

You can send KD 3000 if the payment mode is cash and KD 10,000 for KNET transactions. You can reach us through call or WhatsApp on 1840123 for more information.

The commission charges defer for each country and the service being selected. Kindly login to the App or visit www.almullaexchange.com to know the service charges once the beneficiary is selected.

• Never share account details for any purpose stated by Telemarketers or even by Al Mulla Exchange Employee
• Be cautious in any emergency that you are not sure of.
• Do not make an advance payment or transfer money to unknown person
• Avoid Lottery prizes claims
• Thorough verification for Charitable Institutions Transfers

Yes, there is a nominal fee of KD 2 for Currency Delivery at your doorstep.

There are no commission charge for currency conversion.

Yes, Al Mulla Exchange was the first Exchange Company to launch the service of foreign currency delivery at your doorstep.  You can order the currency of your choice directly from the App or website.

However, we currently don’t provide facility to sell foreign currency online.

Yes, confidentiality and integrity of data is maintained. We have implemented a world-class security policy to keep all customer information secured.

Step 1: Login to your online account and go to “My Account”.

Step 2: Click on civil ID update, capture the front and back side of your Civil ID and submit.

Step 3: You will be notified through email once your civil ID is verified.

Alternatively, you can visit any of the nearest branch to update the same.

• It’s quite easy visit Al Mulla Exchange website, Login & go to Beneficiary tab and click on the plus (+) sign to add a beneficiary.
• On the app, click on send money and click on Add Beneficiary.

• Remittance to existing beneficiaries, the transaction limit is KD 10,000 per day unless it has been increased by the bank.
• For any new beneficiary, the first transaction limit is KD 500. Once the amount is credited the limit is automatically increased to KD 10,000.

That’s simple! Just download Al Mulla Exchange App and click on register and follow the step-by-step procedure to register online. Existing customers can view all their beneficiaries on the App.

Click on the link to know more https://bit.ly/38cXK1N 

New customers will need to follow the e-KYC procedure to complete their registration.  You can also complete your verification by visiting the branch. Once verified you can use the App or online services.

Beneficiary Name as per the ID card and valid Mobile Number. To know the cash pick-up locations, kindly WhatsApp or Call us on 1840123

Anyone who has the following documents can register with Al Mulla Exchange and use our services.

• Must have Valid Civil ID or
• Must have a Passport with valid Visa.

Kindly visit any of the nearest Al Mulla Exchange branch and you can complete the registration within a few minutes.

We actively manage the risk and compliance for all remittances done using our services. There are times when a transaction is held by compliance due to a check put into our system. Our compliance team does work very closely with the customers to collect any additional documentation as may be required, to quickly process the transaction.

From a perspective of customer account security and financial industry best practices, although your account does not have any money placed with us, we believe that this set-up ensures that there is a tight control on your account. We monitor the amounts remitted through us and incase the annual amount remitted crosses this limit, our compliance team would interrupt the transaction to check with you, on the same.

The time to deliver, is the time you will observe alongside the exchange rate. This in an indicative time to deliver based upon the holidays, working hours of local and global banks as well as the underlying product we are using to deliver the money to your account.

With dynamic routing, we offer multiple exchange rate options to our customers. The Quickest Delivery as the name suggest, is the faster time to delivery to beneficiary account.

This rate may, may not be the best rate or best effective cost to you as a customer, so do consider the impact of the cost it has on you.

With dynamic routing, we offer multiple exchange rate options to our customers. The Best Effective Rate for a customer keeps in mind the impact of the exchange rate and the Transaction Fee charged – computing effectively, the best COST to you as a customer.

This rate may, may not be the fastest to deliver to your beneficiary, so do consider the impact of the time factor when choosing this rate.

There are two ways to unlock your account.

1. Wait till 12 midnight, as we reset all locked accounts at midnight, local time.
2. On the next day, rather than trying to again log in, use the Forgot Password flow to reset your password and prevent getting your account locked again.
3. Alternatively, call our customer care executive at + 965 1840123 to make a request to unlock your account.
4. Once unlocked, please try to log in again.

This may occur when you are initiating a remittance transaction, when you are trying to add a new beneficiary or trying to enable/disable a beneficiary

1. Click “Send OTP”.
2. You will receive an OTP on your mobile.
3. Please enter OTP and verify to be able to do remittance successfully.

Go to Profile Details and Update your security questions and answers.

You can follow the steps below to reset online account password.

1. Go Al Mulla Exchange Website (www.almullaexchange.com).
2. Click Remit Online. The login page appears.
3. Click Forgot Password button.
4. Enter Civil ID and click Send OTP. An OTP will be sent to your registered mobile number via SMS.
5. Enter OTP and click Reset Password.
6. Enter new password and re-enter the new password.
7. Click Submit. You have successfully changed your password.
8. You can login with your new password.

There are multiple ways to locate the nearest branch.

• Click on the “BRANCHES” tab on our website or click on locate icon on the home screen of the App to locate your nearest branch.
• You can also locate our branches on Google Maps.

For branch transaction, customer can visit the same branch where the transaction was done and request an amendment.

For online transactions, customer can email a request to our online support at online@almullaexchange.com.

If the amount has not got credited into the beneficiary account, you can visit the branch to request a cancellation. For online transactions, you may send a request to our online support team at online@almullaexchange.com.

Yes, there could be backend / handling charges depending on the correspondent banks involved and the destination country.

The commission charges may vary depending on the service being selected to different corridors and countries. Transactions especially to USA, Canada, Europe where beneficiary deduction applies, the commission will differ.  For more details you can always WhatsApp or Call us on 1840123.

That is quite easy and simple, you can WhatsApp or Call us on +965 1840123 to know the status of your transaction.

Keeping in mind the safety of customers, you can send 3 transactions per day on online.

You can send KD 3000 if the payment mode is cash and KD 10,000 for KNET transactions. You can reach us through call or WhatsApp on 1840123 for more information.

You can get the IFSC code / swift code online, however we would request you to kindly confirm the same by contacting your beneficiary bank.

Credit Cards are not accepted as payment mode in our branches or online channels. However, you can use Debit / KNET cards issued in Kuwait for making payments.

The commission charges defer for each country and the service being selected. Kindly login to the App or visit www.almullaexchange.com to know the service charges once the beneficiary is selected.

As per the Central Bank guidelines a customer can send upto KD 3000 per day as cash transaction. However, using the KNET a customer can sent upto KD 10,000 per day.

It’s simple, you can visit www.almullaexchange.com or login to the Al Mulla Exchange App and check your desired currency rates.

You can also send “Hi” over WhatsApp on 1840123 and select Exchange Rate option to get your desired currency rates

Yes, your Passport is accepted as an ID proof, along with a valid Visa.

Anyone who has a valid Passport and a valid Visa can register and send money through Al Mulla Exchange.  However, there is a limit for the amount that can be sent using the Passport.

Anyone who has the following documents can register with Al Mulla Exchange and use our services.

• Must have Valid Civil ID or
• Must have a Passport with valid Visa.

Kindly visit any of the nearest Al Mulla Exchange branch and you can complete the registration within a few minutes.

Yes, Western Union (WU) services are available on App/ Website.

Click on the shopping cart on the top right side and click on the small trash button on the application to delete the application.

Get notified once your desired rate matches with the market rate.
To set the alert,

On the website:
Home Page – click the Alert Icon- Set the amount and target Rate, Purpose of transaction and Save.

On the App.
Login to the App on the click on “Rate Alert” icon, click on “+” sign, fill in the details and click Save.

There are 2 options to change the language

• From the App Log in page – from bottom click the globe icon then select your preferred language.
• From Web login – Top right click on my account icon and select change language.

Keeping in mind the safety of our customers, we have allowed sending only 3 transactions per day on online.

Login to the App or visit www.almullaexchange.com

• Click on “My Account” and then click security questions.
• Select 5 security questions of your choice and their answers and click save.
• An OTP will be send to your registered mobile number.
• Enter the OTP to save the changes.

Beneficiary Name as per the ID card and valid Mobile Number. To know the cash pick-up locations, kindly WhatsApp or Call us on 1840123

Kindly login to your online account through the website and go to the “Beneficiaries” tab and select the beneficiary you want to disable and then click on the disable button.

On the Mobile App, click on send money and long press on the beneficiary name which you need to disable, and then slide the toggle on the right side to disable the same.

Currently we do not have the feature of deleting beneficiaries online. It can be disabled only.

Yes. Kindly login to your online account and click on “My transactions”, select the transaction which you need to get the receipt and click on the download receipt icon to download it.

Alternatively, send a WhatsApp message to our hotline number +965 1840123 and enter “3” or “R” from the menu to get the transaction receipt.

Step 1: Login to your online account and go to “My Account”.

Step 2: Click on civil ID update, capture the front and back side of your Civil ID and submit.

Step 3: You will be notified through email once your civil ID is verified.

Alternatively, you can visit any of the nearest branch to update the same.

Kindly visit any of your nearest branch to update your personal details. To locate any of our branch visit our Website or Mobile App.

We have made it easy for you.

Step 1: Click on the “Forgot Password” on the login page of the Website or App.

Step 2: Enter your Civil ID and click on “SEND OTP”.

Step 3: Enter the OTP you have received on your registered mobile/email to reset your password.

Step 4: Now you can change your Password by clicking on the “RESET PASSWORD” option.

If the amount has not got credited into the beneficiary account, you can send a request to our online support team at online@almullaexchange.com.

You can also call or WhatsApp us on 1840123 for more information.

You can send an email with an amendment request to our online support team at online@almullaexchange.com and we will revert back once it’s amended.

You can also call or WhatsApp us on 1840123 for more information.

• It’s quite easy visit Al Mulla Exchange website, Login & go to Beneficiary tab and click on the plus (+) sign to add a beneficiary.
• On the app, click on send money and click on Add Beneficiary.

• Remittance to existing beneficiaries, the transaction limit is KD 10,000 per day unless it has been increased by the bank.
• For any new beneficiary, the first transaction limit is KD 500. Once the amount is credited the limit is automatically increased to KD 10,000.

Yes. You can use our “Pay at Branch” feature that allows customers to create an application online and pay at any of the nearest branch.

• Registered customers can download the App and follow the step-by-step procedure to register online.
• For a new customer, a valid Civil ID is required to register online.
• Bank Debit Cards issued by a Kuwait Bank.

That’s simple! Just download Al Mulla Exchange App and click on register and follow the step-by-step procedure to register online. Existing customers can view all their beneficiaries on the App.

Click on the link to know more https://bit.ly/38cXK1N 

New customers will need to follow the e-KYC procedure to complete their registration.  You can also complete your verification by visiting the branch. Once verified you can use the App or online services.

A valid Civil Id is required to buy/sell Foreign Currency

There is no minimum limit to order foreign currency but a maximum limit equivalent to KD 10,000.

No, there are no restrictions for buying or selling of foreign currencies

Yes, there is a nominal fee of KD 2 for Currency Delivery at your doorstep.

There are no commission charge for currency conversion.

Yes, Al Mulla Exchange was the first Exchange Company to launch the service of foreign currency delivery at your doorstep.  You can order the currency of your choice directly from the App or website.

However, we currently don’t provide facility to sell foreign currency online.

Yes, we buy & sell Foreign Currencies. You can visit any of our nearest branch to avail the service or order through the App or Website.

Add beneficiary:

1. Select Cash Channel
2. Select Ventaja International Corporation as Service Provider
3. Philippine Peso as Currency
4. Select PAGIBIG PAYMENT OR SOCIAL SECURITY SERVICE as Agent

Select the preferred Agent Branch:

PAGIBIG PAYMENT:

PagIBIG Short term loan

PagIBIG Housing loan

PagIBIG MP2

PagIBIG Savings – for monthly contribution

SSS PAYMENT:

SSS Contribution

SSS Short Term Loan

5. Filled up the beneficiary details
6. Beneficiary Added

• You can download Al Mulla Exchange App https://onelink.to/amiec
• You can remit through https://app-kwt.almullaexchange.com/login

• Yes, you can pay their contributions.

• Customers can login to SSS portal (SSS.gov.ph) using their registered SSS online portal credentials to verify the payment.
• Customers can login to Pag-IBIG portal (https://www.pagibigfundservices.com/virtualpagibig/) using their registered PAGIBIG online portal credentials to verify the payment

There are No backend charges or deductions

We accept advance payment up to 5 years from current year.

C.1. For SSS Payment:

1. Monthly contribution/savings – amount is selected from the prescribed SSS amounts.
2. Flexi Fund – Flexi-fund amount value can be Minimum is P200, Maximum is P100,000.
   1. Allowed only for OFW Requires 1 month of the highest contribution amount: P2,600
3. Mandatory Provident Fund – minimum P65 and maximum P650
4. Short Term Loan – minimum is P100 and maximum is P450,000

C.2. For Pag-IBIG Payment:

1. Monthly contribution/savings – minimum amount is P100 and maximum P450,000.
2. Modified Pag-IBIG 2 (MP2) – minimum amount is P500 and maximum is P450,000.
3. Short Term Loan – minimum amount is P100 and maximum P450,000
4. Housing Loan – minimum amount is 100 and maximum 450,000

C.3. For PhilHealth Payment:

1. Yearly contribution – fixed amount of P2,400

• SSS payments will be processed on real time basis.
• Pag-IBIG payments are usually effected by the institute into the Customer’s Pag-IBIG account in 10 to 14 working days.

Requirement to pay SSS

• A ten digit SSS membership number.
• Birthdate
• Coverage date or applicable period
• Contribution Amount or Loan Amount

Requirement to pay Pag-IBIG

• A twelve digit Pag-IBIG membership number of the Customer
• Coverage date or Applicable period
• Contribution Amount or Loan Amount
• Member must provide Pag-IBIG member ID and MP2 ID when paying for MP2

Philhealth – Coming soon

• Member’s assigned PhilHealth number

Philhealth 
a. Member’s assigned PhilHealth number
b. Contribution amount for 1 year – P2400
c. No past payment for previous months of the current year.
d. Accepts payment for 1 year per transaction only.
e. Applicable period start from the date payment was made.
f. Accepts advance payment up to 5 years from current year.

*Powered by Ventaja

Pag-IBIG is a Philippines government-owned and controlled corporation under the Housing and Urban Development Coordinating Council responsible for the administration of the national savings program and affordable shelter financing.

Accept payment for:
1. Monthly contribution/savings
a. Minimum amount is P100 and maximum P450,000.
b. Accepts advance payment up to 5 years from current year.
c. Accepts only 1 calendar year per transaction.
d. Not accepting payment for previous years.

2. Modified Pag-IBIG 2 (MP2) – Interested member must enroll under this program to get an MP2 ID. Member must provide Pag-IBIG member ID and MP2 ID when paying for MP2. Minimum amount is P500 and maximum is P450,000.

3. Short Term Loan
a. Minimum amount is P100 and maximum P450,000

4. Housing Loan
a. Member’s assigned Pag-IBIG number.
b. Loan amount per month. Minimum amount is P100 & Maximum P450,000.
c. Specify payments applicable period.
d. Accepts advance payment up to 5 years from current year.
e. Accepts only 1 calendar year per transaction.
f. No past payment for previous years.

*Powered by Ventaja

Social Security System (SSS) is a social insurance program for the working Filipino nationals. It is a Philippines government agency that provides loans, retirement and health insurance benefits to all the registered members.

Accept payment for:
1. Monthly contribution/savings – amount is selected from the prescribed SSS amounts.
2. Flexi Fund – Flexi-fund amount value can be Minimum is P200, Maximum is P100,000. Allowed only for OFW Requires 1 month of the highest contribution amount: P2,600
3. Mandatory Provident Fund – minimum P65 and maximum P650
4. Social Security Card – Fixed amount is P200

Requirement to pay SSS
1. A ten digit SSS membership number.
2. Birthdate
3. Payment date of coverage
4. Contribution Amount

**Reminder:
1. Months of January to September can be paid until December 31.
2. Months of October to December can be paid until January 31 of the current year.
3. Accepts advance payment up to 5 years from current year.
4. Accepts only 1 calendar year per transaction.
5. Not accepting payment for previous years.

CONTRIBUTION AMOUNT
1,040.00
1,105.00
1,170.00
1,235.00
1,300.00
1,365.00
1,430.00
1,495.00
1,560.00
1,625.00
1,690.00
1,755.00
1,820.00
1,885.00
1,950.00
2,015.00
2,080.00
2,145.00
2,210.00
2,275.00
2,340.00
2,405.00
2,470.00
2,535.00
2,600.00

CONTRIBUTION with MANDATORY PROVIDENT FUND
2,665.00
2,730.00
2,795.00
2,860.00
2,925.00
2,990.00
3,055.00
3,120.00
3,185.00
3,250.00

*Powered by Ventaja

Package A: Php 1,349 including charges
(1 pc) 6-pc Chickenjoy Solo
(1 pc) Jolly Spaghetti Family Pan
(3 pcs) Peach Mango Pie
(1 pc) Coke 1L Solo

Package B: Php 1,449 including charges
(4 pcs) 1-pc. Chickenjoy w/ Jolly Spaghetti Solo
(4 pcs) Yumburger Solo
(4 pcs) Peach Mango Pie
(1 pc) Coke 1L Solo

Package C: Php 2,649 including charges
(1 pc) 6-pc Chickenjoy Solo
(1 pc) 6-pc Burger Steak Family Pan
(1 pc) Jolly Spaghetti Family Pan
(6 pcs) Cheesy Yumburger Solo
(6 pcs) Extra Rice
(6 pcs) Peach Mango Pie
(1 pc) Coke 1L Solo

Package D: Php 2,650 including charges
(1 pc) 8-pc Chickenjoy Solo
(1 pc) Jolly Spaghetti Family Pan
(8 pcs) Yumburger Solo
(8 pcs) Extra Rice
(8 pcs) Peach Mango Pie
(1 pc) Coke 1L Solo

Package E: Php 3,849 including charges
(1 pc) 8-pc Chickenjoy Solo
(1 pc) 8-pc Burger Steak Family Pan
(2 pcs) Jolly Spaghetti Family Pan
(8 pcs) Cheesy Classic Jolly Hotdog Solo
(8 pcs) Extra Rice
(8 pcs) Peach Mango Pie
(2 pcs) Coke 1L Solo

Package F: Php 3,850 including charges
(2 pcs) 8-pc Chickenjoy Solo
(2 pcs) Jolly Spaghetti Family Pan
(8 pcs) Cheesy Yumburger Solo
(8 pcs) Extra Rice
(8 pcs) Peach Mango Pie
(2 pcs) Coke 1L Solo

• Immediately report the case on Phone: 1840123, Email: help@almullaexchange.com or you may even visit any of your nearest Al Mulla Exchange branch.
• If you feel your Knet card is accessed by someone you may even reach out to your respective Bank to block the card or even Contact Local Police

• Never share account details for any purpose stated by Telemarketers or even by Al Mulla Exchange Employee
• Be cautious in any emergency that you are not sure of.
• Do not make an advance payment or transfer money to unknown person
• Avoid Lottery prizes claims
• Thorough verification for Charitable Institutions Transfers

• Use only Al Mulla Exchange App, Website, Kiosk and you may even visit any of our branch across Kuwait for your money transfers

Do not use any other channel or medium to transfer your money

No, Al Mulla Exchange App or Website never saves your KNET/Debit card information

No, Al Mulla Exchange will never share any customer data with any third party.

Yes, confidentiality and integrity of data is maintained. We have implemented a world-class security policy to keep all customer information secured.

Almost all our branches are open from 8am – 9.30pm every day.
Few of our branches have to follow the timing as per particular area
You can even check the timing by calling us on 1840123 or by just a WhatsApp message

WhatsApp or Call: +965 1840123

Email: help@almullaexchange.com

Social media handles: @almullaexchange

Do you provide remittance to Canada?
We are happy to share that we do provide remittance service to Canada for Candian Dollars (CAD) as well as United States Dollar (USD).

Our channels to send money to Canada are:

• Bank Account
• Cash Payout

Transaction limits to send money to Canada are:

Turnaround time (TAT) to send money to Canada are:

NOTE: For Bank Transfers, Swift and 5 Digit transit code is required. If wrong TRANSIT is mentioned, there are chances that the payment might get credited to some other account, Further instructions will not capture, For any transaction done for educational purpose, please select bank products only which enables the field to input student ID and other relevant details

For USD Bank Transfers, Beneficiary banks may ask for additional information / supporting documents from Remitter/Beneficiary e.g., Relationship between the remitter and Beneficiary; Nature of business; Duration of contract; Commercial agreement; Current invoice; etc.

For any queries for Canada transfers, you can contact us via:

WhatsApp or Call: +965 1840123
Email: help@almullaexchange.com
Social media handle: @almullaexchange

Do you provide remittance to Brazil?
We are happy to share that we do provide remittance service to Brazil.

Our channel partners to send money to Brazil are:

• VISA
• Western Union

Transaction limit to send money to Brazil are:

Turnaround time (TAT) to send money to Brazil are:

NOTE: For VISA, you will need to have the Card number and the Card holder’s Name (as mentioned on Card).

For any queries for Brazil transfers, you can contact us via:

WhatsApp or Call: +965 1840123
Email: help@almullaexchange.com
Social media handle: @almullaexchange